Making complex digital experiences simple.
I'm Gopa Shahane — UX Content Designer. I take complicated products, flows, and AI systems and simplify them into experiences that feel clear and intuitive for users.
Featured Projects
Rethinking the Cost of Claims
How do you remove the financial friction from a high-stress claim? Explore how I led the content strategy behind an innovative new product that completely reimagined the customer payment experience.
The Claim Management Experience
UX Content Design for a major insurance company’s claims platform, improving clarity, self-service, and customer understanding during the claims process.
Additional Projects
Professional Endorsements
Insights from product, design, and engineering partners.
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Gopa works extremely well within a fast paced agile culture. She is up to date on the latest and greatest of content UX, and she was a big contributor in research synthesis. Any company serious about UX will should reach out to Gopa.
Project Manager
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Gopa is FAST in her work - but never sacrifices quality. She worked with legal, product, business and many other stakeholder groups to create a coverage description library that translates insurance jargon into customer friendly text.
Digital Product Manager
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Gopa has a keen balance of business and UX needs, and works at a speed I've never seen before. She is a great communicator and I see her passion for user centric design and her work ethic in every interaction.
Manager - Service design
